SHIPPING CONCERNS:

Almost all orders are shipped within 5-10 business days from the order submission date. That being said, it is important to note that the exact fulfillment timeframe can differ from order to order depending on your location.

Due to the effects of Covid-19 our staff is on limited hours. We ask that you allow a little extra time for your  P.A.C.E. World Media Group, pieces to arrive. Orders are shipped in between 5-15 business days. We appreciate your support and consideration during these times. Give us 3-5 days to provide you with order updates after your purchase.

Shipping Policies

UPS and USPS are used whenever possible. However "Common Carrier" can be selected in special cases.

When will my order be shipped?

For all US orders we offer two shipping options.
Economy shipping: delivered within 8-15 business days
Standard Shipping: delivered within 5-7 business days
We do not offer expedited shipping at this time.

BUYERS

We ship to Buyers using a variety of carriers. If your item was delivered, but not received, or arrived damaged, we ask that you reach out to us within 3 days of the delivery date to remain eligible for a claim. If you have made changes to your delivery through a carrier management service you may no longer be eligible. Contact P.A.C.E. Support to help with resolution before pursuing additional options like filing a chargeback with your financial institution.

It’s been more than 7 business days and I haven’t seen an update on the tracking:

Contact P.A.C.E. SUPPORT by email: (pace.wmg@gmail.com) with your order number and explain your tracking inquiry. We will contact your carrier and open an investigation, if needed, for your missing package. 

What if the tracking information says my package was delivered, but I did not receive it?

In the event your tracking information shows your package was delivered, but you did not receive it, we ask that you check with nearby neighbors to see if your package was accidentally delivered to the wrong address, or check with the front desk of your residential complex to see if they are holding your package.

Please keep in mind that if a forwarding service has been used, a claim cannot be processed on an order marked as delivered to the forwarding address.